boweasel Posted March 5, 2014 Report Share Posted March 5, 2014 Have a Gateway M-Series laptop that came with 32 bit Vista Home Premium installed. We upgraded to Windows 7 Home Premium (also 32 bit) several years ago and have had no problems until recently.We have no sound. Windows Audio is enabled and started. The speaker icon in the system tray has a red X to the right of it. Clicking on it opens a diagnostic page, that within 20 seconds says it couldn't identify the problem. When I go to Control Panel - Sound the Playback tab only displays Digital Audio (HDMI) Device which it says is not plugged in and has a little red downward arrow inside a circle. If I go to Gateway Drivers Support for this model I am unable to select any OS but Vista. Selecting the original OS prompts me to download the Sigmatel 6.10.5609 Audio Driver. Downloading, extracting and installing gives me the error that this is not the correct audio driver for this system. What does 'Not Plugged In' mean in reference to a laptop that has no external speakers? And how is it that we had sound for about 2 years while this laptop was running Windows 7? Quote Link to comment Share on other sites More sharing options...
ricktendo64 Posted March 5, 2014 Report Share Posted March 5, 2014 What is the hardware id of your sound card? Let me take a stab and see if I cannot find you the latest driver Quote Link to comment Share on other sites More sharing options...
boweasel Posted March 5, 2014 Author Report Share Posted March 5, 2014 How do I determine that? I could attach the latest Belarc scan. Quote Link to comment Share on other sites More sharing options...
ricktendo64 Posted March 6, 2014 Report Share Posted March 6, 2014 Device manager, properties of your sound card Quote Link to comment Share on other sites More sharing options...
boweasel Posted March 6, 2014 Author Report Share Posted March 6, 2014 I seem to be unable to 'paste' the information, even using the menu tools (all 3 paste options). Quote Link to comment Share on other sites More sharing options...
ricktendo64 Posted March 7, 2014 Report Share Posted March 7, 2014 Based on the vendor id that seems to be an ATI sound card, look for an unknown device, this may be your IDT card Either way, the latest driver for that card you pasted is version 7.12.0.7717 date 2013-09-17 Quote Link to comment Share on other sites More sharing options...
boweasel Posted March 7, 2014 Author Report Share Posted March 7, 2014 I don't want to appear too stupid (perhaps this ship has already sailed), but I don't really know what to do with this information. Performing a Google search ATI sound 7.12.0.7717 gives an incredible mishmash of drivers from places like driveragent, driverscape, driveridentifier, drivermax, et al... Quote Link to comment Share on other sites More sharing options...
ricktendo64 Posted March 7, 2014 Report Share Posted March 7, 2014 http://dlcdnet.asus.com/pub/ASUS/vga/ATI/AMD_VGADriver_Win7_32_64_VER13_25.zip Its in that vga driver package, its not the cause because this is a hdmi sound driver, not your pc sound driver Quote Link to comment Share on other sites More sharing options...
boweasel Posted March 8, 2014 Author Report Share Posted March 8, 2014 (edited) Once again I cannot paste (my response was created in Word). Read the whole sorry story in the .doc attachment and ponder how my sound device disappears confused.doc Edited March 8, 2014 by boweasel Quote Link to comment Share on other sites More sharing options...
ricktendo64 Posted March 8, 2014 Report Share Posted March 8, 2014 What is the hardware id of the second? Use this tool to generate a txt with all your devices https://dl.dropboxusercontent.com/u/56155351/Tools/SaveHwids.exe Quote Link to comment Share on other sites More sharing options...
boweasel Posted March 8, 2014 Author Report Share Posted March 8, 2014 At this juncture I have no audio devices listed in playback HWIDs.txt Quote Link to comment Share on other sites More sharing options...
ricktendo64 Posted March 9, 2014 Report Share Posted March 9, 2014 Looks like your sound card has died, dont see it on the list...You can try reinstalling your chipset drivers maybe it will come back, BTW I found a newer driver from Gateway that supports your sound card (however I dont think this will help, only if you get it working again) ftp://esupport:vImvF88@ftp.gateway.com/pub/hardware_support/drivers/win_vista/audio/D20361-001-001.exe Quote Link to comment Share on other sites More sharing options...
boweasel Posted March 9, 2014 Author Report Share Posted March 9, 2014 I don't even know what chipset drivers to download at this point. For the Gateway M-16 series they only list components for Vista and this runs Windows 7. And even for Vista I see no chipset drivers. Quote Link to comment Share on other sites More sharing options...
ricktendo64 Posted March 10, 2014 Report Share Posted March 10, 2014 AMD chipset http://support.amd.com/en-us/download/chipset?os=Windows+7+-+32 Quote Link to comment Share on other sites More sharing options...
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