StefanG3D Posted May 31, 2023 Report Share Posted May 31, 2023 AMD Software Failed to Launch Because Windows Update Has Replaced the AMD Graphics Driver The content of the article is organized into the following sections Issue Description Cause Recommendations Issue Description Users may encounter the following warning when trying to launch AMD Software on some Windows 10 / Windows 11 systems including Mobile and All in One (AIO) platforms. AMD Software will not launch after exiting the warning dialog box. Cause Microsoft Windows Update installed a Universal Windows Platform (UWP) driver for your AMD Radeon™ Graphics product which is not compatible with the current installed version of AMD Software. This driver may have been provided to Microsoft by the manufacturer of your Mobile / All in One (AIO) system. Since there are now two versions of AMD Software installed on the system, users will encounter this warning when trying to launch the unsupported version of AMD Software. Recommendations While AMD Software package is regularly updated to support new game titles, features, and performance optimizations, UWP and customized Mobile / AIO drivers are designed to provide full compatibility with your system. For users that prefer to use AMD Software on their system, please follow these steps: Stop Windows Update from installing drivers for your AMD Radeon graphics using System Properties, refer to the following Microsoft article for instructions. Depending on your Windows version, more advanced methods can be found by searching the Microsoft Online Community. Reinstall the AMD Software using the latest available package from AMD.com. You can find more information on how to install AMD Software here. For users that prefer to use UWP / customized drivers for their AMD Graphics, uninstall AMD Software: Adrenalin Edition™ through Windows Settings | Apps & features and continue to use the OEM customized driver software. Future updates will be provided by the OEM and/or Windows Update. Quote Link to comment Share on other sites More sharing options...
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